Orders for items that are in stock generally ship within 1-2 business days after receipt of payment. Items that are not in stock, generally ship within 2 weeks after receipt of payment. You will be kept informed of the progress.
Goods are sent by standard post / parcel service. Orders from 125 EUR receive FREE shipping via the standard service. For high value packages, we will send these insured with tracking.
If the shipping charge in the checkout is Euro 4,65, your order will be send without tracking. Most packages send inside Europe arrive within 1 week. Packages send outside of Europe usually arrive within 1-2 weeks. It does occur that it takes 6-8 weeks if these get stuck in customs. This option does not come with tracking. If an item is lost in transit, there is nothing we can do to track it.
If the postal service in your country is not always careful with packages, you can chose the shipping option with extra protective packaging. It will then be send in a small box with extra protection around the products. As this makes the shipment heavier, there is an extra charge for this.
If you prefer a shipment with tracking there is an option for that at a cost of Euro 17.00 in which case the parcel can be located. These shipments are insured up to Euro 50. This is an option for lighter weight / smaller shipments.
When the order value is over Euro 125 you receive free shipping and we will determine the best way to send it. If you have a specific preference, please let us know at time of placing the order.
In all cases, care is given to the packaging and smaller items are standard send in bubble envelopes.
If requested, the items can be wrapped in additional protective packaging and put in a small box for extra security from the postal treatment in your country. (chose shipping option with extra protective packaging)
If shipping a larger box we'd normally send it with tracking.
Destinations outside of the EU will be excluded of VAT in the item price. VAT is 21% and will be deducted either when you are a registered user and the system know your country, or before paying when you enter the ship to address.
Express parcel shipment is free starting at order value of more than Euro 400,00.
If your order is under Euro 400,00 but would like express service, please contact us for the additional shipping cost. If your order is under Euro 400,00, you request DHL but have not asked for the additional cost, we will use our default Global Mail shipping service.
With articles which are in stock the text is mentioned 'in stock'. If the item is not currently in stock, there is no delivery time mentioned, although this would on average be send within 2 weeks, during which we will inform you about the order status and expected shipment date.
In case you want to return the product, you can, if reported within 14 days after receipt of the product by you or on your behalf. You need to handle the product and original packaging with care and unpack only insofar it is necessary. The product must be in its original and unused condition to be returned. The product will be returned as instructed by Fontoplumo.
If the product or the original packaging is damaged or obviously used, we are forced to offset a loss in value of the product. You can reduce this risk by limiting the handling of the product.
This right to return is not valid for certain limited edition products. (of course all warrantee is valid and any possible defects will be fixed to our / manufacturer best abilities).