Orders for items that are in stock generally ship within 1-2 business days after receipt of payment. Items that are not in stock, generally ship within 2 weeks after receipt of payment. Stock status is clearly mentioned on the product page and in your shopping cart.. You will be kept informed of the progress. Goods are sent by standard post / parcel service. Orders from 99 EUR (excl VAT) and over receive FREE shipping via the standard service which includes insurance and tracking.
If you chose shippng NO racking, risk of loss is on you. Most packages send inside Europe arrive within 1 week. Packages send outside of Europe usually arrive within 1-2 weeks. It does occur that it takes 6-8 weeks if these get stuck in customs. This option does not come with tracking. If an item is lost in transit, there is nothing we can do to track it.
If you prefer a shipment with tracking there is an option for that at a cost between € 9,95 and € 15,99 in which case the parcel can be tracked. These shipments are insured up to Euro 50. This is an option for lighter weight / smaller shipments.
High value items (€400,00 order value and over) will be shipped by DHL Express for free.
When the order value is over Euro 99 (Excl VAT) you receive free shipping and we will determine the best way to send it. If you have a specific preference, please let us know at time of placing the order. In all cases, care is given to the packaging and smaller items are standard send in bubble envelopes. If requested, the items can be wrapped in additional protective packaging and put in a small box for extra security from the postal treatment in your country. (chose shipping option with extra protective packaging).
At any time, you can chose to have regular parcel shipping or express shipping.
If shipping a larger box we'd normally send it with tracking.
Destinations outside of the EU will be excluded of VAT in the item price. VAT is 21% and will be deducted either when you are a registered user and the system know your country, or before paying when you enter the ship to address. Express parcel shipment is free starting at order value of more than Euro 400,00.
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